Privacy Policy is dated 31-08-2023
(Tubewash herein referred to as “our”, “us”, and/or “we”)

Tubewash. we respect the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Application. Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.

Tubewash reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application. We are not responsible for any of the data collected by any such third party.


While using the application, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
Personal Data

  • Email adress;
  • First name and last name;
  • Phone number;
  • Address, State, Province, ZIP/Postal Code, City.
  • Trade License details.
  • Authorised Signatory details.

Usage Data

Financial Data

There is a payment necessary for this Application. Financial information, such as data related to your payment method.

Geo-Location Information:

We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device’s storage. You can enable or disable access to this information at any time, through Your Device settings.

Mobile Device Data:

Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.

Push Notifications:

We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.


Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

  1. Create and manage your account;
  2. Compile anonymous statistical data and analysis for use internally;
  3. Email you regarding your account or order;
  4. Increase the efficiency and operation of the Application;
  5. Request feedback and contact you about your use of the Application;
  6. Resolve disputes and troubleshoot problems;
  7. Solicit support for the Application;
  8. Assist law enforcement and respond to subpoenas;
  9. Fulfil and manage purchases, orders, payments, and other transactions related to the Application;
  10. Generate a personal profile about you /your establishment to make future visits to the Application more personalized;
  11. Monitor and analyse usage and trends to improve your experience with the Application;
  12. Notify you of updates to the Application;
  13. Prevent fraudulent transactions, monitor againsttheft, and protect against criminal activity;
  14. Process payments and refunds;
  15. Respond to product and customer service requests.

We may also collect information that Your browser sends whenever You visit our Application or when You access the Service by or through a mobile device.

We may use Your/your establishment’s Personal Data to contact You with marketing or promotional services and other information that may be of interest to You. You may opt out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.


We may disclose Your Personal Data in the good faith belief that such action is necessary to:

By Law or to Protect Rights:

If we believe the release of information about you/your establishment is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your/your establishment’s information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers:

We may share your/your establishment’s information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance as permitted by law.


We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners:

We may share your/your establishment’s information with our business partners to offer you certain promotions.

For Business Transfers:

We may share or transfer Your/your establishment’s personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.

Marketing Communications:

With your consent, or with an opportunity for you to withdraw consent, we may share your/your establishment’s information with third parties for marketing purposes, as permitted by law.


Your/your establishment’s information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that You/your establishment’s data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Sale or Bankruptcy:

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your/your establishment’s information to the successor entity. If we go out of business or enter bankruptcy, your/your establishment’s information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur, and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you/your establishment share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.


The Company will retain Your/your establishment’s Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your/your establishment’s Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your /your establishment’s data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Application, or We are legally obligated to retain this data for longer time periods.


We use administrative, technical, and physical security measures to help protect your /your establishment’s personal information. While we have taken reasonable steps to secure the personal information you/your establishment provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
All payment details are handled by STRIPE, a PCIDSS compliant payment gateway provider and we are not held responsible for any and all frauds that may be committed by STRIPE.

All payment details are handled by STRIPE, a PCIDSS-compliant payment gateway provider and we are not held responsible for any and all frauds that may be committed by STRIPE.


Our website may integrate with Facebook and WhatsApp services to enhance the user experience and provide additional features. By using our website, you acknowledge and agree to the collection, use, and sharing of your information as described in this privacy policy and in accordance with Facebook's and WhatsApp's terms and policies.

Collection of Information: When you choose to use our website's features integrated with Facebook and WhatsApp, we may collect certain information from your Facebook or WhatsApp account, such as your name, profile picture, email address, and other relevant data necessary for the integration. We may also collect information about your interactions with our website through Facebook and WhatsApp.

Use of Information: The information collected through the integration with Facebook and WhatsApp may be used to personalize your experience, provide targeted content and advertisements, communicate with you, and improve our products and services. We may also use this information in accordance with our overall privacy policy.

Sharing of Information: We may share your information, including data obtained through Facebook and WhatsApp integration, with third parties as necessary to provide and improve our services. This may include sharing with service providers, partners, and affiliates who assist us in operating our website. Please refer to our main privacy policy for more details on how we share information.

Facebook and WhatsApp Permissions: By using our website's features integrated with Facebook and WhatsApp, you grant us permission to access and use the information available through your Facebook or WhatsApp account, as permitted by Facebook's and WhatsApp's respective terms and policies.

User Controls and Choices: You have control over the information you share with us through Facebook and WhatsApp integration. You can manage your privacy settings within your Facebook or WhatsApp account to control the information shared with our website. Please review Facebook's and WhatsApp's privacy settings and policies for more information on managing your data.

Security and Retention: We take reasonable measures to protect the information collected through the integration with Facebook and WhatsApp. However, please be aware that no security measures are perfect, and we cannot guarantee the absolute security of your data. We will retain the collected information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Updates to the Privacy Policy: We may update this privacy policy to reflect changes in the integration with Facebook and WhatsApp or any other applicable laws or regulations. We encourage you to review this policy periodically for any updates. Your continued use of our website after the posting of changes constitutes your acceptance of such changes.


Our Application does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.


We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on the Application.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on the Application.


You may at any time review or change the information in your account or terminate your account by:

  • Logging into your account settings and updating your account;
  • Contacting us using the contact information provided below.

Contacting us using the contact information provided below. If you wish to terminate your account, kindly send us an email on info@tubewash.com and we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.


If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

  • Noting your preferences at the time you register your account with the Application;
  • Logging into your account settings and updating your preferences;
  • Contacting us using the contact information provided below.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.


We take our users' privacy very seriously. If you wish to delete your account with us, we will ensure that your personal data is deleted in accordance with the applicable rules and regulations to the extent permitted technically.

To delete your account, please follow the steps below:

  • Log in to your account on our application.
  • Navigate to the account settings page.
  • Select the "Delete Account" option.
  • Confirm that you wish to delete your account.

Please note that once your account is deleted, all of your personal data associated with your account will be deleted as well. This includes any data you have provided us with, such as your name, email address, and phone number, as well as any data generated through your use of our application.

We will ensure that your company data is deleted within a reasonable time frame and in accordance with applicable rules. However, please note that we may be required to retain certain data for legal or regulatory purposes.


We accept payments online using Visa and MasterCard credit/debit card in AED or any other agreed currency.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.


If you have any questions about this Privacy Policy, you can contact us:

  • By visiting this page on our website: tubewash.com
  • By sending us an email: info@tubewash.com